Sr. Manager, Security Operations Center

Location: Round Rock, Texas
Date Posted: 10-05-2018
Job Summary:

CyberDefenses is a leader in managed security services and provides our clients with a 24x7 Security Operations Center to monitor and respond to threats, as they appear.  The Security Operations team also provides project based services to clients, including security assessments and projects to improve the overall security posture of the clients.
Reporting to the Chief Technical Officer, the Sr. Manager, Security Operations Center manages the team of security analysts and engineers that provide security services for CyberDefenses’ commercial clients.  This team member must have deep experience and strong instincts in managing diverse and challenging security issues, emerging from a wide range of client environments.  This individual must embrace process and automation to constantly improve the capabilities and performance of the SOC team, while constantly driving for innovative and dynamic solutions.
This role works out of our Round Rock, TX headquarters and requires approximately 10% travel to client locations.
Candidates will need to pass a Department of Public Safety background check for our work with the State of Texas.
Responsibilities Include:
  • Work as a member of the CyberDefenses Security Operation Center (SOC) and performing the duties on behalf of CyberDefenses and our clients
  • Liaising with the Customer as focal point for all high priority & major incidents reported
  • Planning, coordinating, and controlling the restoration of simple, complex or high impact of system problems that occur within the production environment of client's systems
  • Handling conflict situations and making critical decisions while driving incidents
  • Developing strong working relationships with support teams and management
  • Provide management and oversight of the 24x7x365 SOC and Security Tools Engineering teams to support security monitoring, protection, and delivery of security services for clients
  • Responsible for overall situational awareness, security posture, and overall dedicated onsite position with the client Required Technical and Professional Expertise
  • At least 1 year of experience with Incident Management, Problem Management and Change Management processes
  • At least 5 years of experience in cybersecurity operations and maintenance environment
  • At least 5 years of experience in leadership and management of teams in cybersecurity or technical field
  • At least 5 years of experience in Security Event log monitoring
  • At least 5 years of experience in Network/System traffic/event analysis
  • At least 5 years of experience in Vulnerability Management
  • At least 5 years of experience in Security Tools
  • At least 5 years of experience in Intrusion Detection/Prevention Monitoring
  • Good understanding of production IT Environment and IT Operations such as Intel / DBA/ Unix / Windows OS/Exchange and Remote Server Management domains etc
  • Experience in Critical Situations Management
  • Knowledge of Conflict Management techniques
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